COM
PATRICIAN COM POLICY
Contact Customer Service at 800-334-9309 for inquiries regarding COM and/or to submit memo samples, including repeat information. The COM textile must be approved prior to order fulfillment. Contact Customer Service for logistical details.
SUBMITTING COM TEXTILES
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Reference PO # on all textile rolls.
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• For non-directional, plain, solid color or non-patterned fabrics, please follow COM yardage requirements as specified under each individual model number in our selection guide.
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• For all textiles, please attach a sample of the COM textile to our COM form (see below). Include all information and return to Patrician as directed by Customer Service for testing and approval. Please include supplier specifications regarding fabric.
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• Customer Service will notify customer of COM approval.
Upon COM approval, send purchase order to Patrician Customer Service Department.
1. Purchase orders must include clearly defined COM information including textile patterm, colorway, description and textile company name.
2. Orders requesting COM will be placed on “Manufacturing Schedule hold” until the COM textile is received.
3. Upon receipt of COM textile, the order will be released into production.
4. It is the customers responsibility to ensure that COM complies with CAL 117.
All COM textiles received at Patrician must include the following information:
1. Customer’s name, address and phone number
2. Purchase order number
3. Any special instructions for application
4. Any flaws in COM must be clearly indicated
Patrician is not responsible for yardage submitted to us beyond the required amount. Excess COM textile will be held in-house for 60 days and will be discarded after that time period. If a customer requires the COM excess yardage be returned, they must contact Customer Service at Patrician to make arrangements. The customer will be responsible for delivery charges.
Patrician warranties do not apply to customer’s own material and assumes no responsibility for defects, wear or performance of the customer’s own material.
For more information, please contact Patrician Customer Service at 800-334-9309.
Please send all COM textile to:
1107 West Market Center Dr.
High Point, NC 27260
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